Privacy Policy

1. Introduction

Healthaide ("we," "our," or "us") is committed to protecting your privacy and the privacy of patient data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our white-labeled telehealth platform.

2. Information We Collect

We collect several types of information:

Personal Information

• Name, email address, phone number
• Business information and credentials
• Payment and billing information
• Communication preferences

Patient Health Information (PHI)

As a HIPAA-compliant platform, we process Protected Health Information on your behalf. You remain the data controller, and we act as a Business Associate under HIPAA regulations.

Usage Data

• Platform usage statistics and analytics
• Device information and browser type
• IP addresses and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telehealth platform services
• Process your transactions and manage your account
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Comply with legal obligations and enforce our Terms & Conditions
• Generate aggregated, de-identified analytics for platform improvements

4. HIPAA Compliance

Healthaide is fully HIPAA compliant. We have implemented administrative, physical, and technical safeguards to protect PHI. We maintain a Business Associate Agreement (BAA) with all platform users and ensure all subcontractors are also HIPAA compliant.

5. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication
• Regular security audits and penetration testing
• Role-based access controls
• Secure data centers with SOC 2 Type II certification
• Regular backups and disaster recovery procedures

6. Data Sharing and Disclosure

We do not sell your personal information or PHI. We may share information only in the following circumstances:

• With your consent: When you authorize us to share specific information
• Service providers: With HIPAA-compliant vendors who assist in platform operations
• Legal requirements: When required by law or to protect rights and safety
• Business transfers: In connection with a merger or acquisition (with notice)

7. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal obligations)
• Export your data in a portable format
• Opt-out of marketing communications
• Request a copy of your PHI (HIPAA right of access)

8. Cookies and Tracking

We use cookies and similar technologies to enhance platform functionality, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. PHI is retained according to applicable healthcare regulations, typically 7 years after the last patient interaction. You can request earlier deletion subject to legal requirements.

10. International Data Transfers

Your data is primarily stored in secure data centers within the United States. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Patient data for minors is managed by authorized healthcare providers and parents/guardians.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at: